Phone-based support cuts caregiver stress for 900 Idaho families
A three-year study shows that personalized navigation services improved well-being metrics for rural and urban caregivers in Idaho.
By Aiko Nakamura ·
Since 2023, 901 people have contacted the Family Caregiver Navigator program, a free telephone-based service based in Boise. The initiative is designed to assist family caregivers across the state who manage competing daily responsibilities and transportation challenges. By operating virtually, the program removes common barriers to in-person care that often affect residents in rural communities.
Researchers analyzed three years of data from the program to measure its impact on caregiver health. The study, titled “Enhancing Family Caregiver Well-Being: Evaluation of Person-Centered Navigation Services,” appeared in the International Journal of Environmental Research and Public Health. It was produced by the Idaho Caregiver Alliance, which operates within Boise State University’s School of Public and Population Health.
Of the 901 individuals who reached out to the service, 289 completed the full program. Those participants underwent individualized assessments and received resource referrals. The team also provided connection and follow-up support to help caregivers navigate their specific needs.
Among participants who finished follow-up assessments, the data showed statistically significant improvements in several key areas. Caregiver burden decreased, and symptoms of depression lessened. Participants also reported a shift in how caregiving affected their personal identity. These changes indicate that the navigation services helped stabilize the emotional and psychological health of the caregivers.
The study also tracked confidence and decision-making metrics. Participants reported greater confidence in managing stress and finding necessary resources. They also felt more capable of communicating their needs. Additionally, 58% of participants reported a reduced intention to place the person they care for in an institutional setting, suggesting the program helped sustain home-based care.
The research team included Sarah Toevs, Sheila Weaver, Edwina French, and Jennifer Glenn from the Idaho Caregiver Alliance. They collaborated with Taylor Neher, an assistant professor in the School of Public and Population Health, and Jayne Josephsen, a professor in the School of Nursing. Jennifer Nguyen, an alumnus of the Masters of Public Health program, also contributed to the study.
The Idaho Caregiver Alliance continues to work to ensure family caregivers across Idaho have access to support. The organization can be reached by email at idahocaregiveralliance@gmail.com or by phone at 208-426-5899.
